"No Job Too Small"
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Please fill out the following survey to help us better assist you in the future. Customer satisfaction is a MUST at Kaskade Plumbing.
Service Call Step
Poor
Excellent
1
2
3
4
5
Technician was prepared with the correct tools, parts and equipment necessary to complete the job
Technician understood my problem, respected my home/property and was friendly
Technician showed concern and understanding for my problems
Technician showed polite llistening skills and attentiveness to my situation before offering solutions
Technician gave me several solutions (based on situation) and allowed me to make my decision
Technician explained of the options for correcting the given problems and all associated prices
Technician fully completed all of the agreed upon work
Technician provided a review of how the job was completed in terms that made sense to me
Technician explained the billing process
Technician addressed all of my concerns before leaving
Would you utilize our services again? (pick one)
Yes
Maybe
No
Reason for choosing our company/who can we thank for your business?
Yellow pages
Internet
Midvale Calendar
Repeat Customer
Other (specify):
Referred by:
What went particularly well?
What could have been done differently?
Additional Comments:
Customer Name: (optional)
Customer Email: (optional)
Technician's Name: (required)
Date:
